![]() ![]() Those who take action to continue receiving paper statements can do so with no additional fee, the spokesperson says. If you happen to be an OPEN card member and missed the email notification, you can expect to begin receiving paperless statements in September. Customers will receive a monthly email notification telling them their new statement is available. “As explained in the communications, these OPEN Card Members may control their delivery preferences by either accelerating their move to paperless statements, or by electing to continue receiving paper statements,” the spokesperson says of the change affecting only customers with active online accounts. raised concerns that company doesn’t provide an opt-in option, never actually asking the customer if they want to switch to paperless statements, AmEx assures us the switch is completely optional – but user must opt-out not opt-in. “The OPEN (small business division of American Express) Card Members who are part of this migration began receiving communications explaining the process on June 24,” AmEx tells Consumerist. received is the lastest in the company’s migration to paperless statements. We see that you have an online account for your Business Card from American Express OPEN and we are going to enroll you in online-only billing statements and account communications.Īs of your September 2015 statement, you will begin receiving your billing statements and most account communications electronically rather than in the mail.Ī spokesperson for AmEx says the notification B. ![]() “Essentially, they’re sending a generic looking email where they’re quietly switching everyone over to paperless without an opt-in,” he says.Īmerican Express is committed to providing our Card Members with the best tools to run their businesses. ![]() who tells us he received a nondescript email from American Express notifying him that he would be switched to paperless statements. That was the issue for Consumerist reader B. But what if you prefer getting your credit card statement in the mail and then find out that you’ve been changed over paperless statements without being asked? From paying bills online to reading an e-book, advancements in technology have changed just about every aspect of consumers’ lives that used to be printed on paper. ![]()
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